Return Policy

MAXINS Technologies (OPC) Private Limited ("MAXINS", "we", "our", or "us") primarily provides digital technology, software, consulting, business and technology-enabled services.

This Return Policy explains the circumstances in which a return may or may not apply to products or services offered by MAXINS.

1. SCOPE OF THIS POLICY

This Return Policy applies to applicable products, services, digital deliverables and other offerings provided by MAXINS through its website or through direct business arrangements.

Where a specific quotation, proposal, order, subscription or service agreement contains different return terms, those specific terms may apply to the relevant transaction.

2. DIGITAL SERVICES

The majority of MAXINS services are digital or technology-based and therefore cannot be physically returned after delivery or commencement.

Digital services may include:

• Website development
• Software development
• Mobile application development
• AI and technology solutions
• FinTech and digital payment technology services
• HealthTech and enterprise technology services
• Digital marketing services
• Data entry and data processing
• KYC and BPO-related services
• Consulting and technology services

3. RETURN OF PHYSICAL PRODUCTS

MAXINS does not generally sell or ship physical products through this website.

If a specific transaction involves a physical product, the applicable return conditions, eligibility period, condition requirements and return procedure will be communicated to the customer separately.

4. DIGITAL PRODUCTS AND SOFTWARE

Digital products, software, downloadable files, customised applications, websites and other electronic deliverables generally cannot be returned once they have been delivered, accessed, downloaded, deployed or substantially completed.

Any applicable refund or cancellation consideration will be handled in accordance with the relevant service agreement and MAXINS Refund & Cancellation Policy .

5. PROJECT-BASED SERVICES

For custom software, websites, applications and other project-based services, completed work, delivered milestones or work already performed cannot ordinarily be physically returned.

If a customer has concerns regarding a delivered milestone or project component, the customer should contact MAXINS so that the matter can be reviewed according to the applicable project terms.

6. DIGITAL MARKETING SERVICES

Digital marketing services, including SEO, advertising management, social media management, campaign management and creative services, cannot be returned after the relevant work or campaign activity has been performed.

Third-party advertising expenditure and platform charges are subject to the applicable third-party provider's terms and policies.

7. DATA ENTRY, KYC AND BPO SERVICES

Data entry, document processing, KYC, verification, digitisation and BPO-related work cannot ordinarily be returned once the relevant processing or service work has commenced or been completed.

8. RETURN ELIGIBILITY

Where a return is applicable to a particular transaction, the customer may be required to satisfy conditions such as:

• The request being submitted within the applicable period communicated for the relevant transaction.
• The product or deliverable meeting the applicable return conditions.
• The customer providing valid order or transaction information.
• The item or service not having been substantially used, consumed or completed where such condition applies.

9. NON-RETURNABLE SERVICES

The following may generally not be eligible for return:

• Completed digital services
• Completed development work
• Delivered software or digital files
• Work completed under approved milestones
• Digital marketing work already performed
• Data processing or KYC work already completed
• Third-party services or licences already purchased
• Third-party charges that are non-refundable

10. RETURN REQUEST PROCESS

If you believe that a return is applicable to your transaction, contact MAXINS using the official contact details provided below.

Please provide:

• Customer name
• Registered email address
• Mobile number
• Order or service reference
• Transaction ID, where applicable
• Date of purchase or payment
• Reason for the return request
• Supporting information or documents, where required

11. REVIEW OF RETURN REQUESTS

MAXINS may review the relevant transaction, order, service status, delivery status, project progress, payment records and applicable agreement before determining whether a return request is eligible.

Additional information may be requested from the customer to verify the request.

12. RETURN SHIPPING

Since MAXINS primarily provides digital services, physical return shipping is generally not applicable.

If a transaction involves a physical product and a return is approved, the customer will be informed of the applicable return shipping instructions.

13. REFUND AFTER APPROVED RETURN

Where an approved return results in a refund, the refund will be handled according to the applicable transaction terms and MAXINS Refund & Cancellation Policy .

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution involved.

14. THIRD-PARTY PRODUCTS AND SERVICES

Certain MAXINS services may include third-party software, licences, APIs, hosting, cloud services, payment services or other third-party products.

Returns or refunds relating to such third-party products or services may be subject to the applicable third-party provider's terms and policies.

15. DAMAGED OR INCORRECT PHYSICAL PRODUCTS

If a specific transaction involves a physical product and the product is received damaged, defective or materially different from the agreed product, the customer should contact MAXINS promptly with relevant photographs, order details and supporting information.

Any return or replacement will be subject to review and the applicable terms for that transaction.

16. FRAUDULENT OR MISUSE-RELATED REQUESTS

MAXINS may reject return requests involving suspected fraud, abuse, unauthorised use, false information, manipulation of transaction records or violation of applicable terms.

17. CHANGES TO THIS POLICY

MAXINS may update this Return Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.

The updated version will be published on this page with a revised effective date where appropriate.

18. GOVERNING LAW

This Return Policy shall be governed by and interpreted in accordance with the applicable laws of India.

19. CONTACT INFORMATION

20. CUSTOMER SUPPORT

For questions regarding returns, refunds, cancellations or service-related concerns, customers may contact MAXINS using the official contact details provided above.

21. ACCEPTANCE

By placing an order, making a payment or using an applicable MAXINS service, you acknowledge that you have read and understood this Return Policy and agree to the applicable terms, subject to applicable law.