Delivery Policy

MAXINS Technologies (OPC) Private Limited ("MAXINS", "we", "our", or "us") provides digital technology, software, consulting, business and technology-enabled services.

This Delivery Policy explains how MAXINS delivers digital products, software solutions, technology services, project deliverables and other applicable services purchased through our website or through direct business arrangements.

1. NATURE OF DELIVERY

MAXINS provides services and deliverables primarily through digital and electronic methods.

Depending on the nature of the service, delivery may take place through email, online platforms, secure digital access, cloud systems, software deployment, website deployment, application delivery, project repositories, communication platforms or other authorised electronic methods.

2. DIGITAL SERVICES

Digital services may include, but are not limited to:

• Website development
• Software development
• Mobile application development
• AI and technology solutions
• FinTech and digital payment technology services
• HealthTech and enterprise technology solutions
• Digital marketing services
• Data entry and data processing
• KYC and BPO-related services
• Consulting and technology services
• SaaS and other digital technology services

3. DELIVERY METHOD

Depending on the service purchased, deliverables may be provided through one or more of the following:

• Email
• Secure download or digital transfer
• Cloud-based platforms
• Customer or client dashboards
• Website or application deployment
• Software installation or configuration
• API or system integration
• Project management or collaboration platforms
• Other agreed digital delivery methods

4. DELIVERY TIME

Delivery timelines vary depending on the nature, complexity and scope of the service.

Where a specific delivery date or project schedule has been agreed with the customer, the applicable quotation, proposal, order confirmation or service agreement will govern the expected timeline.

For standard digital services, delivery may begin after successful payment, receipt of required information, confirmation of the order and completion of any required verification or onboarding process.

5. PROJECT-BASED SERVICES

For custom software, websites, applications, enterprise solutions and other project-based work, delivery may take place in stages or milestones.

Individual milestones may be delivered for review, testing, approval or deployment before the next stage of the project begins.

6. SOFTWARE AND WEBSITE DELIVERY

Software, websites and applications may be delivered by deployment to an agreed hosting environment, application platform, customer environment or other authorised infrastructure.

Where customer-owned hosting, domain, API credentials, third-party accounts or other resources are required, delivery may depend on the customer providing the required access and information.

7. DIGITAL MARKETING DELIVERY

Digital marketing services may be delivered through online campaign platforms, social media platforms, advertising platforms, analytics systems, reports, creative files, strategy documents or other agreed digital channels.

Delivery timelines for marketing activities may depend on campaign approvals, access to third-party platforms, advertising account verification and customer cooperation.

8. DATA ENTRY, KYC AND BPO SERVICES

Data entry, KYC, document processing, digitisation and BPO-related services may be delivered through secure digital files, dashboards, reports, processed documents or other agreed electronic formats.

Delivery timelines may depend on the volume and quality of information supplied by the customer and the agreed project requirements.

9. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate and complete information required to deliver the service.

Delays caused by incomplete information, delayed approvals, incorrect credentials, unavailable third-party accounts or other customer-side issues may affect the expected delivery timeline.

10. THIRD-PARTY DEPENDENCIES

Certain MAXINS services may depend on third-party providers, including hosting companies, cloud platforms, payment gateways, APIs, advertising platforms, app stores, banks, KYC providers or other technology providers.

Delivery may be affected by outages, verification requirements, technical restrictions, policy changes or delays caused by such third-party providers.

11. PAYMENT CONFIRMATION

Where payment is required before service delivery, work or delivery may begin after successful payment confirmation and completion of any applicable verification or onboarding requirements.

A payment that is pending, failed, reversed or under verification may delay the commencement or delivery of the relevant service.

12. DELIVERY CONFIRMATION

Delivery may be considered completed when the agreed digital deliverable has been made available to the customer through the agreed delivery method.

Depending on the service, delivery confirmation may include email confirmation, deployment confirmation, access credentials, project handover, digital file transfer or other appropriate evidence of delivery.

13. PHYSICAL PRODUCTS

MAXINS primarily provides digital and technology services and does not generally ship physical products through this website.

If a particular service or transaction involves a physical product or document, the applicable shipping or delivery terms will be communicated separately to the customer.

14. DELIVERY DELAYS

MAXINS will make reasonable efforts to meet agreed delivery timelines.

However, delays may occur due to circumstances beyond our reasonable control, including technical failures, third-party service outages, internet disruptions, force majeure events, regulatory requirements, security incidents, delayed customer responses or other unforeseen circumstances.

15. SERVICE AVAILABILITY

Certain online services may be temporarily unavailable due to maintenance, upgrades, security measures, technical issues or third-party infrastructure limitations.

MAXINS will make reasonable efforts to restore affected services within a reasonable period where practicable.

16. CUSTOMER SUPPORT

If a customer has not received an expected digital deliverable or is unable to access a delivered service, the customer should contact MAXINS using the official contact details provided below.

Customers should provide their name, registered email, service or order reference and a description of the delivery issue where applicable.

17. RELATIONSHIP WITH REFUND POLICY

Delivery issues, cancellation requests and refund requests are subject to the applicable Refund & Cancellation Policy and any specific service agreement or order terms.

18. CHANGES TO THIS POLICY

MAXINS may update this Delivery Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised effective date where appropriate.

19. GOVERNING LAW

This Delivery Policy shall be governed by and interpreted in accordance with the applicable laws of India.

20. CONTACT INFORMATION

21. ACCEPTANCE

By placing an order, making a payment or using an applicable MAXINS service, you acknowledge that you have read and understood this Delivery Policy and agree to the applicable delivery terms, subject to applicable law.