Privacy Policy

MAXINS Technologies (OPC) Private Limited ("MAXINS", "we", "our", or "us") respects your privacy and is committed to protecting the personal information that you provide to us or that we collect when you use our website, products, services and related digital platforms.

This Privacy Policy explains how MAXINS collects, uses, processes, stores, protects and, where necessary, shares personal information in connection with our website and services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT MAXINS

MAXINS Technologies (OPC) Private Limited is a technology company providing digital and technology solutions including software development, AI solutions, FinTech and digital payment technology, HealthTech, enterprise technology, digital marketing, data processing, KYC and BPO-related services.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with MAXINS, we may collect information necessary to provide, maintain and improve our services.

2.1 Personal and Contact Information

• Full name
• Email address
• Mobile or telephone number
• Billing or business address
• Company or organisation details
• Information provided through contact or enquiry forms

2.2 Business and Account Information

• Business name and business category
• Account or customer reference information
• Service requirements and preferences
• Communication and support records

2.3 Payment and Transaction Information

Where payments are made for MAXINS products or services, transaction-related information may be processed, including transaction reference, amount, currency, payment status, date and payment method.

Where a third-party payment gateway or payment service provider is used, payment credentials such as card, banking or UPI details may be collected and processed directly by the applicable payment service provider in accordance with its own privacy and security practices.

2.4 KYC and Verification Information

For services that require identity verification, compliance checks or KYC-related processing, we may collect information and documents required for the relevant service or applicable legal and regulatory requirements.

Such information may include identity details, business information, PAN, GST information, address information and other verification documents, where applicable.

2.5 Technical and Usage Information

When you visit or use our website, certain technical information may be automatically collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or source
• General website usage information

3. HOW WE COLLECT INFORMATION

Information may be collected when you:

• Visit our website
• Submit an enquiry or contact form
• Request a service or quotation
• Communicate with our support team
• Make a payment
• Register for or use an applicable service
• Provide information for KYC or verification
• Communicate with us through email, telephone or other authorised channels

4. PURPOSES OF PROCESSING

We may use personal information for purposes including:

• Providing and delivering requested services
• Processing enquiries and service requests
• Processing payments and transactions
• Performing KYC and verification where applicable
• Communicating with customers and users
• Providing customer support
• Preventing fraud, misuse and unauthorised activity
• Maintaining website and service security
• Improving our products, services and website
• Meeting applicable legal, regulatory and contractual obligations
• Maintaining business and transaction records

5. PAYMENT PROCESSING

MAXINS may use third-party payment gateways, payment aggregators, banks or other authorised payment service providers to process payments.

Payment information may therefore be processed by the relevant payment service provider according to its applicable terms, privacy policy, security requirements and legal obligations.

MAXINS does not intend to store complete card numbers, CVV numbers, passwords or other payment authentication credentials on its own website unless specifically required and lawfully permitted for an applicable service.

6. THIRD-PARTY SERVICE PROVIDERS

We may work with third-party technology providers, payment providers, cloud service providers, hosting providers, analytics providers, communication providers, KYC providers and other service partners.

Such providers may process information only to the extent necessary to provide the relevant service, comply with applicable requirements or perform authorised functions.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies or similar technologies to improve functionality, understand website usage, maintain security and provide a better user experience.

Cookies may be used for purposes such as remembering preferences, analysing website traffic and improving website performance.

You may configure your browser to restrict or block cookies. Certain website functionality may be affected if cookies are disabled.

For additional information about cookies and how they may be managed, please refer to our Cookie Policy .

8. DATA SHARING AND DISCLOSURE

MAXINS does not sell personal information as a commercial product.

We may disclose or share information where reasonably necessary with:

• Payment gateways and financial institutions
• Technology and cloud service providers
• KYC and verification service providers
• Professional advisers and authorised service partners
• Government, regulatory or law-enforcement authorities where legally required
• Other parties where disclosure is authorised or required under applicable law

9. DATA SECURITY

MAXINS takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Security measures may include access controls, authentication mechanisms, secure hosting practices, encryption where appropriate and restricted access to information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain records, resolve disputes, enforce agreements or comply with applicable legal, regulatory and contractual requirements.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

11. CUSTOMER RIGHTS AND REQUESTS

Subject to applicable law, individuals may contact MAXINS regarding their personal information and may request information concerning the processing of their personal data.

Depending on applicable law and the nature of the information, requests may include correction, updating, access or deletion where legally available.

Where processing is based on consent and applicable law provides a right to withdraw that consent, you may contact MAXINS using the official contact details provided in this Privacy Policy. We will process such requests in accordance with applicable law.

We may need to verify the identity of the requester before processing certain requests.

12. CHILDREN'S PRIVACY

Our services are generally intended for businesses, organisations and individuals who are legally capable of entering into applicable agreements.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

13. INTERNATIONAL OR CROSS-BORDER PROCESSING

Depending on the technology providers and services used, information may be processed or stored in locations outside your state or country, subject to applicable law and appropriate contractual or organisational safeguards.

14. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications or services.

MAXINS is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

15. BUSINESS COMMUNICATIONS

We may use your contact information to respond to enquiries, provide service-related notifications, communicate about transactions and provide important information regarding our services.

Where applicable, promotional communications may be subject to your preferences and applicable law.

16. FRAUD PREVENTION AND COMPLIANCE

We may process information to detect, investigate and prevent fraud, abuse, unauthorised transactions, security incidents and other unlawful or prohibited activities.

We may also perform verification and compliance activities where required by applicable laws, contractual obligations or payment-service rules.

17. HEALTH AND SENSITIVE INFORMATION

Certain MAXINS services may involve healthcare, insurance, KYC or other information that may be subject to additional privacy or regulatory requirements.

Such information will be processed only to the extent necessary for the relevant service and in accordance with applicable legal and contractual requirements.

18. CHANGES TO THIS PRIVACY POLICY

MAXINS may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised effective date where appropriate.

19. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

20. GRIEVANCE AND PRIVACY CONTACT

21. CONTACTING US

If you have questions about this Privacy Policy, wish to raise a privacy-related concern, or want to request information regarding your personal data, please contact MAXINS using the official contact details provided above.

Please include sufficient information to help us identify your request, such as your name, registered email address, transaction or service reference where applicable, and a description of your concern.

22. ACCEPTANCE

By using the MAXINS website or applicable services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described herein, subject to applicable law.